Starter Care
Micro businesses (≈5–15 users)
€ 4 / user / month
- Tenant administration
- User & license management
- MFA + basic Conditional Access
- Service monitoring
- Email support
- Monthly health summary
Response within 8 business hours
Managed services
Ongoing management of your Microsoft 365 environment — administration, security, support and reporting. Monthly, per user, with response SLAs.
Business hours: Mon–Fri 9:00–18:00 (Europe/Lisbon).
Essential Care
Small businesses / standard operations
€ 5 / user / month
- Everything in Starter Care
- Helpdesk L1–L2
- License optimization
- Update & patch oversight
- Monthly report
Response within 8 business hours
Security & Compliance
Companies focused on security and audit
€ 8 / user / month
- Conditional Access management & optimization
- Microsoft Defender tuning
- Secure Score monitoring
- Audit log review
- DLP & retention policies (baseline)
- Incident response support
- Quarterly security review
Response within 4 business hours · Critical incidents within 2 business hours
Productivity & Collaboration
Companies that want to use M365 to the fullest
€ 7 / user / month
- Teams & SharePoint management
- Governance (naming, lifecycle)
- Adoption support
- Usage analytics
- 2h consulting / training per month
- Best practices & templates
Response within 8 business hours
Advanced Managed (All-in)
Mid-size & enterprise
€ 12 / user / month
- Everything across all packages
- Proactive governance & optimization
- License optimization
- Change management (minor changes included)
- Automation (Power Automate basics)
- Management reporting
- Dedicated service manager
- Development roadmap
Response within 2 business hours · Critical incidents within 1 business hour
Compare packages
| Starter Care | Essential Care | Security & Compliance | Productivity & Collaboration | Advanced Managed (All-in) | |
|---|---|---|---|---|---|
| Price | € 4/user/mo | € 5/user/mo | € 8/user/mo | € 7/user/mo | € 12/user/mo |
| Tenant, user & license management | ✓ | ✓ | ✓ | ✓ | ✓ |
| MFA + basic Conditional Access | ✓ | ✓ | ✓ | ✓ | ✓ |
| Service monitoring | ✓ | ✓ | ✓ | ✓ | ✓ |
| Helpdesk L1–L2 | — | ✓ | — | ✓ | ✓ |
| Monthly report | — | ✓ | ✓ | ✓ | ✓ |
| License optimization | — | ✓ | — | — | ✓ |
| Conditional Access management & optimization | — | — | ✓ | — | ✓ |
| Microsoft Defender tuning | — | — | ✓ | — | ✓ |
| Secure Score monitoring | — | — | ✓ | — | ✓ |
| Audit log review | — | — | ✓ | — | ✓ |
| DLP & retention (baseline) | — | — | ✓ | — | ✓ |
| Incident response support | — | — | ✓ | — | ✓ |
| Quarterly security review | — | — | ✓ | — | ✓ |
| Teams & SharePoint governance | — | — | — | ✓ | ✓ |
| Adoption support & training | — | — | — | ✓ | ✓ |
| Usage analytics | — | — | — | ✓ | ✓ |
| Change management (minor included) | — | — | — | — | ✓ |
| Automation (Power Automate basics) | — | — | — | — | ✓ |
| Dedicated service manager | — | — | — | — | ✓ |
| Development roadmap | — | — | — | — | ✓ |
| SLA response | 8 business hours | 8 business hours | 4 business hours | 8 business hours | 2 business hours |